Archive for October, 2010

OSX Weirdness: Apps not showing up as active in Dock +
Tuesday, October 26th, 2010

Case ID: 184063715 Two applications that are opening and functioning do not have a blue dot in the dock, and they do not show up when doing Command+Tab. They do show up in Force Quit and Activity Monitor. The rest of the applications are behaving as normal. I restarted this morning. To do before next [...]

Time Machine: Not enough room
Thursday, October 21st, 2010

Case ID: 183308113 11 min Time Machine is supposed to manage history so that there’s a continuous records of backups with roll-back points. However, this only works if you keep the backup drive connected to the machine. There’s a threshold at which TM will decide to back up the whole drive if a backup has [...]

Keys on the keyboard not working
Monday, October 18th, 2010

Juan Case ID: 182736238 Could not get the ‘t’ key to work. Swapped the keyboard out and everything is working fine. This keyboard is less than 3 years old. My Microsoft ergonomic keyboard is 10+ years old and works fine. Apple will exchange keyboard, but they have to put a hold on for the amount [...]

Can’t do screen shots – trying to solve.
Saturday, October 9th, 2010

Revisit Case: 177 527 725 Stan – 2nd level confirmed behavior reset all privileges on all folders (home folder, unlock, gears, apply to all). Confirm. Did not fix. Disconnected after 30 minutes after he had me begin to shut down. Brent Luke-2nd level Not a p-list problem: moved all Prefs files into desktop folder. Screenshot [...]

Time Machine fail
Saturday, October 9th, 2010

10/09/10 Scott. This came out of troubleshooting on case#: 177 527 725 [Moved all current Time Machine problems to this post to track more effectively.] Time Machine not working. Think it’s related to what we did yesterday. TM said there was no room to back up. I checked in the past that this volume was [...]