—

Later the same evening, couldn’t connect to Personal Hotspot again. Verizon Levels 1&2 to Apple senior support. Verizon had me do everything I did this morning again, and asked me the same questions over and over.

Going to force me to upgrade to 5.1.

James

Case #: 301 613 127

877 388-0879 x41359

–Called back

Express router is the problem. Go to Apple store.

Case #297639938
Worried that the next iOS update will further slow down my iPhone 4.

“Don’t have to upgrade.”

Next issue: Google contacts not syncing

-turn off and back on. Will not delete contacts.

Joel – Sr Advisor

What a mess.

Having to delete all contacts from phone. Will lose data. Changing from iCloud, iPhont/iTunes, and Exchange syncing to only Exchange syncing of Contacts on my iPhone.

Last step: gMail contacts as base. Find iCloud vcard backup, bring in to gMail, dedupe. Next find Address Book back up/data and add gMail, dedupe.

1. 1. My first troubleshooting, which never works once I’ve lost connection, is to turn off the Airport. It does not work because then I am not able to turn the Airport back on. Either in the top menu icon or in Network Preferences, the command to turn it on is unresponsive. It just doesn’t work. It stays off.
   If I restart, then turn Airport off then on, it does work.
2. It may be related to my GoFlex Home, but I can’t see how. It seems to happen while TimeMachine is running and I try to run iTunes (which has its library and music on the GF Home). Still testing this out.
3. I renewed DHCP leases.
4. I performed a reset of PRAM
5. I did a no-power reset

Apple wants $49 to help me with this, and searching Apple’s support site is, as always, useless.

Case 289028313

Entry Level: 40 minute: Waste of time – poor communication skills, didn’t know how to do anything other than check the same thing repeatedly.

Sr. Level: 20 mins with level 2. Disconnected. Did not call back.

Call Back

Sr. Level: Tina 877 388-0879 x50084

12 minutes and asked me to hang up with the promise of calling me back. Call me back.

Going to escalate. She’s going to get back to me by 2PM PT tomorrow.

—

2/28/12: Did not get back to me.

3/6/12: I called back. Tier 1 transferred me to Tier 1 with the wrong case number. Hold time, talking to two people and getting to tier 2:  11 mins

2nd level: Robert Rodriguez Robert Rodriguez <robertr@apple.com>

Going through same check as before.

Reverify device needs to happen. It’s not Apple’s problem, so I get to lose data.

Fixed photo syncing problem. Use Image Capture to launch AutoImporter.

https://accounts.google.com/DisplayUnlockCaptcha

Went to the above URL and reverified my gMail account on the iPhone. Things started to sync. Amazing.

800 732-4283

Always having to re-select drive volume with library
Frequently having to log back in to the volume
Problems with playback.

2/28/12 Callback 15 min hold

Courtney -> Transfer to different department

Jeff:

3/7: Had trouble connecting with the new base. Tech support let me know that Apple’s update to iTunes 10. made it stop working with the GoFlex Home. The problem was not the network card in the base. It was incompatibility. I’m returning the replacement base and power cord. Seagate will refund the advance replacement fee.

Case # 2300-453

285 415 981 Jerrod – Sr Advisor

Had to repeat everything I put in to the system to generate the support call.

Deleted caches. Need to wait until I can restart to resume troubleshooting.

70 minutes, three people.

Have to Reset: Erase All Content and Settings

iPhone is backing up to iCloud, which strips out some of my data, and gMail, which has the most data.

Also backed up using iTunes feature, however that didn’t work. After I’d reset my phone (data gone), I went to restore from iTunes and the last backup there was from November.

Restoring from iCloud.

Now, a half-hour after Verizon said they’d call me back, they have not. Now they called back. I’m going to bed.

—–

Next morning: didn’t work. No change.

If I don’t want the chance of being charged $299, I have to take it in

My device got slower with iOS5, so I wanted to go back to iOS4. It can’t be done. Apple traps you in to an upgrade. I think that’s to force a hardware upgrade. Fail on Apple’s part because it will force a hardware upgrade to something else.
“This shouldn’t be happening. iOS5 should make your iPhone4 zippier.” “This is the first time I’ve heard of anyone wanting to go back to iOS4.”
—
Updating 5.0.1 to see if that fixes speed problem.
Computer backup is in the same place as my iTunes library.
—
Apparently, others have had this problem and the courts say that Apple gets to be an asshole.