Second Level Support for iTunes iTunes has not been able to open for months. I’ve been limping along: Now dull playlists Getting photos off phone through Dropbox app Buying new music from Amazon and listening through Amazon Cloud Player for iOS. Backing up the iPhone on a dedicated library and through the air. Somehow. Hopefully. Miles 877 416-4271 [...]
Case 395129866 [Default email: Settings->email, etc.-> (scroll down)Default accounts] Apple Rep: “A lot of clutter in the Settings.” (30-pin connector is not standard across devices, i.e., audio output for iPod is not same as audio output for iPhone. That’s why iHome device did not work.) Battery issue: appt with store for swap out. …waiting issue: [...]
My first app from the OSX app store was FaceTime. It installed with the audio settings (which were in the Video menu, go figure) so that my audio was going to Soundbooth. Sheesh. Took a trip to the Genius Bar (or else it would have been a $50 support call) for Apple to uncover what [...]
I’ve been narrowing down the problem with texting on my iPhone 4 in iOS 5. It seems that some folks hadn’t been getting my texts, but I had no way to know that they were getting silence from me. Working with Verizon. 25 mins, then transfer to Apple, which did not go through. Set up [...]
Continuation of Case #348766445. iCloud backup of iPhone: automatically every 24 hours. Can do manually more frequently. 3rd Party Apps: All data is in settings, app can be downloaded again. If it’s not on the store, I have to wait until I’m back to my syncing machine to get it back The closed system that Apple [...]
Case #348764965 – Hung up. Case #348766445 – Many apps wiped out: OmniFocus and 1Password are the main ones I noticed and that generated my call. iPhone backups on MacBook Pro and iMac are out-of-date. The best backup is in iCloud. Sr. Advisor: Able: “I would be weary too,” speaking of my iCloud backup reliability. [...]
Case: 337591008 – call-in case # Case: 337607757 – actual case # I started noticing that some emails that were on my iPhone were not on my Apple Main inbox on my MacBook Pro. Who knows how long this has been going on? I missed an appointment yesterday because I didn’t get a reply to [...]
To fix hot spot – On iOS5 Settings->General->Reset->Reset Network Settings Then *228, then 1. This brought back network after turning on hot spot. — Later the same evening, couldn’t connect to Personal Hotspot again. Verizon Levels 1&2 to Apple senior support. Verizon had me do everything I did this morning again, and asked me the [...]
Shirley Case #297639938 Worried that the next iOS update will further slow down my iPhone 4. “Don’t have to upgrade.” Next issue: Google contacts not syncing -turn off and back on. Will not delete contacts. Joel – Sr Advisor What a mess. Having to delete all contacts from phone. Will lose data. Changing from iCloud, [...]
After a while, I lose my WiFi connection from my Apple Macbook Pro to the Apple Airport Express, or, seemingly, to the Internet. The only solution is a restart. 1. My first troubleshooting, which never works once I’ve lost connection, is to turn off the Airport. It does not work because then I am not [...]