Case 285702817 I recall buying Apple Care for my Verizon iPhone on my initial purchase. I am on my 4th replacement, and discovered with this replacement that “I didn’t have Apple Care.” Huge amounts of time and frustration with Verizon yesterday (who denied that I had Apple Care) was differentiated with Apple this morning. They [...]
Got a hardware test because I’m not traveling with my original DVDs, just Snow Leopard DVD. Checked out fine, but they wanted to keep my MacBook Pro. I said I would do it when I was home.
Troubleshooting left me with bringing in my late 2008 iMac to the Apple Store. Phone support suggested possible hard drive failure or “logic board” problems. Phone support said that there was additional actions the store could take while I waited. There were not. They did the same things I’ve been repeatedly doing, then told me [...]
Case 136 939 073 Apps not appearing to have shut down I spoke to a prod specialist, but my system crashed before I could save his callback info. 9/24/09 First Call Blue screen on start up. Found the case # above from Apple. First suggestion was HD failure. I reset PRAM. Will do disk utility. [...]
Devlin called. They put a 3-year service agreement on my iMac at no extra charge to me.
…because I had hardware failure, Apple’s trying pulling another $25 out of me.
Back to My Mac promises the world and delivers a dildo that turns out to be old and used.
…
Maybe the same reason I did not make a good Catholic is the same reason I’m not a good Apple Customer. I’m looking for answers and all I get is dogma, doctrine, and excuses. Apple throws in a modern twist: Say, “I’m sorry.” as often as you can. The Catholics are never sorry.
I was buoyed with the thought that I might finally be at the end of my Apple hell. . . .however Apple has not set amount of time that it expects its customers to wait for appointments. My experience today says that it is at least 15 minutes. I wonder what would happen if I was 15 minutes late for an appointment.
I’m sure I didn’t mean to tell them to transfer the problems to my new system. What kind of tech support is that?
1. The design of the Apple Store’s Genius Bar is awful.
2. Now I understand why businesses don’t choose Mac. I keep losing billing hours.