Archive for the 'iMac Late 2008' Category

Screen Burn In Case# 256694729
Monday, October 31st, 2011

My Apple Care is coming to an end, so I’m addressing an issue that’s gotten progressively worse: Screen burn in. 256694729 Paul Dispatch Request – D544-66610 to replace screen. 877 416-4271 x2546

iTunes library/iPhone/Airport Extreme debacle
Friday, June 17th, 2011

227269272 iMac support 10 mins Couldn’t help. Transfer me. Airport Extreme help to second-level support: Robert Article #: HT1449 42 minutes. no solution

Failed Mouse
Tuesday, May 24th, 2011

Case: 222810823 Repair ID: D46306604 – Ball clogged, can’t be cleaned any more. Will swap.

Mobile Me wants to sync, even after I cancelled
Thursday, April 14th, 2011

215310978 I cancelled Mobile Me because it was nearly useless to me. I started getting a message that would not go away, so I got support on the line. They had me delete everything in my keychain, screwing up some things critical to running my business. To that I said, “How very Dell of you.” [...]

Following up on screenshot issue
Tuesday, April 12th, 2011

Summary: if you are having trouble with Apple OSX 10.6.x screen capture, try getting rid of your com.apple.screencapture.plist preferences file.

Can’t take screenshots
Monday, March 21st, 2011

177 527 725 following up – Restored defaults to keyboard shortcuts. No change. Blake An hour and some progress, but my machine is messed up. Will have to get back to this later in the week. What a pain.

Can’t take screen shots, redux
Thursday, January 20th, 2011

Revisit Case: 177 527 725 Trying to solve this problem Jay. Will get back to me.

AirTunes drops in and out
Monday, November 15th, 2010

Case ID: 185376090 On my iMac, I play iTunes. I can connect it to my AirPort to play on remote speakers via AirTunes. The wireless connection is sometimes poor. Unauthorized iMac to play music then reauthorized. One machine has 5 authorizations. He thinks that may have been creating problems with AirTunes. It makes no sense [...]

No sound/Intermittent sound
Wednesday, November 3rd, 2010

Case: 185376090 Turn off computer Do SMC Unplug all cords Wait 15 seconds plug everything back in. – SMC once a week to avoid troubleshooting related issues. – 11/4/10 Did SMC: no change-there’s no sound coming out. System Prefs->Sound ->Output: Some other device for output was selected. Changed back to Internal Speakers, and it works. [...]

OSX Weirdness: Apps not showing up as active in Dock +
Tuesday, October 26th, 2010

Case ID: 184063715 Two applications that are opening and functioning do not have a blue dot in the dock, and they do not show up when doing Command+Tab. They do show up in Force Quit and Activity Monitor. The rest of the applications are behaving as normal. I restarted this morning. To do before next [...]