I have friends with Macs. We often have our MBPros out at the same time, with a tangle and sharing of power adapters. At some point, one of my 85 watt MagSafe power adapters was switched out for a 60W adapter. This adapter is creating problems because it’s not strong enough to keep my 17″ [...]
175450484 Similar situation from last case: MBPro won’t start after its put itself to sleep. trying to narrow down to power adapter. Reproduced problem. Taking it in to Mac Force, since I have an appointment with them tomorrow to swap out the hard drive.
Case #166 880 364, revisited Back from Austin and having the same problem on my desktop: Apple Mail takes up 1+GB of RAM and the whole system is slow. It takes minutes to respond to a mouse click. Force quit mail and RAM is freed up. Processor use is background, yet can’t use system normally. [...]
Case #166880364 Machine was incredibly slow when I awoke it this AM. Took 40 minutes to shut everything down. Restarted and worked most of the day, only to have it get very slow again. It’s taking 5 minutes for a window to draw. Typing is in bursts, but mostly unresponsive. Ug. Activity Monitor to see [...]
Case 165-441-346 22 mins (Wrong case number written down from when setting up case.) At /Library -> delete Caches folder Once a month. /Home/Library -> delete Caches folder /Home/Library -> Cookies (OS cookies, not Safari) – Sr. Advisor (after 22 mins) Not transferred to Sr. Advidor. New person wants me to: Disk Utility -> once [...]
165413495 greg, gregtech@apple.com, 2nd level 20 minutes Sending an email with around 1,000 bccs. Error message from Apple Mail extends off the bottom of the screen behind the dock. Apple: force quit mail. Open and quickly move email from outbox to drafts. That worked once, but not subsequently. – woman, 2nd level, sparhizkar@apple.com Too frustrating [...]
I open Apple Mail in 10.6.3 and it hangs. I can only look at the selected email in the inbox. The rest of the app is a spinning beach ball. Case #163379466 Canceled case. Left Apple Mail open overnight, and now it’s working.
161801602 30 mins Wanted to set up AirTunes. Apples two sets of instructions are completely inadequate. What they say to do is wrong or I get to a place that I can’t take the next step. Router not showing up in AirTunes. 1. Reset router by holding down reset button while plugging in. No connection [...]
161739266 9 min – disconnected 3x to get to someone. Voice recognition problems. Wayne 40 mins. I chat can’t add Buddies. Did some basic learning that iChat has to have two buddy windows to work with. There are some buddies there that I don’t want and can not delete. They had me do a long [...]
Case # 160-247-595 Ted 877 416-4271 x2776 48 mins Every time I open iTunes, the OSX (Snow Leopard, 10.6.3) firewall throws up an Allow/Deny warning. I’ve pressed Allow and have manually added iTunes to my firewall settings with no change. Uninstalling and reinstalling iTunes fixed conflict. Went on to look at Activity Monitor. 4GB RAM [...]