Archive for the 'misleading marketing' Category

iPhone, App Store & iTunes problems
Friday, January 4th, 2013

Case 395129866 [Default email: Settings->email, etc.-> (scroll down)Default accounts] Apple Rep: “A lot of clutter in the Settings.” (30-pin connector is not standard across devices, i.e., audio output for iPod is not same as audio output for iPhone. That’s why iHome device did not work.) Battery issue: appt with store for swap out. …waiting issue: [...]

Getting my iPhone back in shape
Monday, September 17th, 2012

Continuation of Case #348766445. iCloud backup of iPhone: automatically every 24 hours. Can do manually more frequently. 3rd Party Apps: All data is in settings, app can be downloaded again. If it’s not on the store, I have to wait until I’m back to my syncing machine to get it back The closed system that Apple [...]

iPhone: can’t go back to iOS4.x!
Thursday, November 10th, 2011

Case: 261061289 Kevin: 877 388-0879 x38050 if replacement device needed. Upgraded my iPhone 4 to iOS5. It’s too slow, so I wanted to go back to iOS4. It can’t be done according to Apple because it’s their policy. Kevin: It’s in the iTunes agreement that you can’t go back. They are trying to blame it [...]

iTunes library/iPhone/Airport Extreme debacle
Friday, June 17th, 2011

227269272 iMac support 10 mins Couldn’t help. Transfer me. Airport Extreme help to second-level support: Robert Article #: HT1449 42 minutes. no solution

AirPort Extreme not sending wireless
Tuesday, March 22nd, 2011

Blinking amber for the last few days. Airport Utility Found error: “Your MobileMe username or password is incorrect.” I had foolishly set up Back to My Mac, thinking that it worked, so the router was throwing an error. I recently let my Mobile Me account expire because Apple could not resolve the problem of my [...]

Shipping and Return
Sunday, February 13th, 2011

Apple confirmed that my iPhone would be shipped on Feb. 10, which means I had until Feb 24 to decide if I wanted to return it. That window gave me enough available time to decide if I wanted it. Shipping it early, they pushed the return date in to the middle of a bad time. [...]

iPhone tethering issues
Sunday, February 13th, 2011

3 people at Verizon, who each promised to be a higher level of support. Could not connect to the mobile hotspot on my iPhone last night and Verizon was closed. This morning calling. 1. You can’t tether with the Verizon iPhone. You can only access via WiFi. So, even though the device shows up in [...]

Time Machine: Not enough room
Thursday, October 21st, 2010

Case ID: 183308113 11 min Time Machine is supposed to manage history so that there’s a continuous records of backups with roll-back points. However, this only works if you keep the backup drive connected to the machine. There’s a threshold at which TM will decide to back up the whole drive if a backup has [...]

MBP Snow Leopard Frozen
Wednesday, December 23rd, 2009

Snow Leopard froze last night. Had to hit power button. Force Quit application opened, but showed no applications open, when there were many. Call Apple in the morning, after they opened. Sent me an email and said that I shouldn’t have so many applications open. From: http://docs.info.apple.com/article.html?path=Mac/10.6/en/cdb_frzs.html Stop a process Command (⌘)-period (.) Open the [...]

What to do? The smart phone & carrier with OS X solution is taking too long.
Friday, August 21st, 2009

Of course Verizon sucks, but I know how they suck. I have past distant memories of the ways and depth that AT&T (and all the companies it’s gobbled up) have sucked, but I don’t know how they suck right now. That’s a big unknown.
Then there’s the respective networks. Who do I believe?
The promises and rumors also hang out there: iPhone to Verizon? Palm Pre to Verizon? That AT&T’s network is not that different.