Case 395129866 [Default email: Settings->email, etc.-> (scroll down)Default accounts] Apple Rep: “A lot of clutter in the Settings.” (30-pin connector is not standard across devices, i.e., audio output for iPod is not same as audio output for iPhone. That’s why iHome device did not work.) Battery issue: appt with store for swap out. …waiting issue: [...]
227269272 iMac support 10 mins Couldn’t help. Transfer me. Airport Extreme help to second-level support: Robert Article #: HT1449 42 minutes. no solution
Blinking amber for the last few days. Airport Utility Found error: “Your MobileMe username or password is incorrect.” I had foolishly set up Back to My Mac, thinking that it worked, so the router was throwing an error. I recently let my Mobile Me account expire because Apple could not resolve the problem of my [...]
Apple confirmed that my iPhone would be shipped on Feb. 10, which means I had until Feb 24 to decide if I wanted to return it. That window gave me enough available time to decide if I wanted it. Shipping it early, they pushed the return date in to the middle of a bad time. [...]
More Adobe hell. 45 minutes with activation folks. Tech case # 181 962 989 Call 800 642-3623 5AM-7PM M-F I have CS3 components , CS4 Web Premium, and I installed Photoshop & InDesign CS5. Not a good idea. I spent a long time getting CS5 stuff to work, but in the process, had to delete [...]
Working with MacBook Pro, had some slowness, which was manageable, but then could not launch Dreamweaver CS4 at all. As I geared up to restart, dock got slow, locking on one icon for a long period, only offering Force Quit from the context menu for a long time. Case#153 796 897 3/4/10 Called to ask [...]
Wanted to set up AirTunes (again), but AirPort Utility is not detecting the AirPort Express. And Apple is closed. Case ID: 142479600 from online system. I did a little troubleshooting myself. Here are Apple’s lame and incomplete instructions: http://www.apple.com/airportexpress/setup.html You can’t set up the router wirelessly. It has to have a wired connection for AirPort [...]
Case#: 138-701-776 Product Specialist: Junior 34 min I’ve had several troubleshooting sessions that point to the AirPort Extreme being the problem. Both Comcast and Seagate have pointed to the Apple router Apple does not support network devices connected to the AirPort Extreme other than computers. They don’t support network printers or network hard drives connected [...]
Case #: 138 471 862 20 minutes Tried to restart computer this morning and it would not restart. Got hung up again on shutting down. Apple’s next solution is to do an archive and install. 10/11/09 8AM 50 minutes Spending my Sunday morning doing an Archive and Install. What fun. This is supposed to fix [...]
Seagate case # 43 43 90 before 7/13: troubleshooting 9/24: troubleshooting 1 hour 9/29: troubleshooting 20 min OSX and Windows XP can not consistently find my Maxtor Shared Storage II network drive. Seagate is blaming the Airport Extreme router. We get to the point that OSX can see the network drive. Then I restart, and [...]