Apple Store Visit Again Frustrating

September 19th, 2018 - Comments Off on Apple Store Visit Again Frustrating

Apple set the bar for timeliness on one of my early visits. I was 5 minutes late for a Genius Bar appointment, and the Apple Store canceled the appointment. Got it. Apple Store employees should hold themselves to the same standard they keep their customers. I find this discrepancy continually frustrating.

Inaccurate Time Commitments

Today, a walk-in Genius Bar appointment was supposed to be 1 hour to 1:10 min wait. It was not. It was longer.

Then a 60-minute or less, “guaranteed,” battery replacement was not. When I returned to retrieve my phone, I checked in as requested. Then waited and waited. After quite a while, I was still without my phone. I asked again, and the Apple Store worker said, flippantly, Oh, your phone is done! Then I waited for someone to bring it out. Waaaay over an hour.

The Real Problem: Dangerous Battery

When first inspecting my phone, the genius noticed the lower left corner was off (I don’t recall the words they used). I hadn’t noticed because it’s in a case. It turns out my iPhone battery was swelling and separating the components. My second Apple expanding battery to-date.

Unsatisfying Resolution

They did more than right by replacing the phone for the cost of the battery replacement, but the experience was hardly satisfying. The old phone was otherwise in decent working order, so Apple helped me created more waste. More significantly, I was continually frustrated by Apple store employees not keeping their time commitments. I decide whether I’m going to wait or come back based on what they tell me. I respect my time commitments and respect Apple for the post-sale service they provide. I wish Apple respected their time commitments.

Previous Apple Store Encounter with this Battery

Oh, and when I went in last April to get my iPhone 6 battery replaced, it didn’t pass the test, and the genius told me I did not qualify for the $29 replacement battery. Today, the Apple Store employee told me that I could, and should, have had it replaced at my request back in April. Instead, the iPhone battery became a hazard while it waited until I found the time to go to the Apple Store again.

Pathetic Apple Support

December 2nd, 2017 - Comments Off on Pathetic Apple Support

2011 Macbook Pro

Trying to do an Internet Recovery boot to choose network, then get -2002F (or 2002U) error.

Making Genius Bar appt.

Callback. Shawn will get back to me, but if I need immediate help, reach out.

Case 100366665866
No callback at 9:30. They say they called three times, but I have no record of it.

877-416-4271 ext 1137922. My normal office hours are Sunday, Monday, Tuesday, Friday 9:00 AM to 8:00 PM pst.
Had me do the whole thing again, then connected me with Router Support.

Zach: Checked out everything on Apple Airport Extreme router was fine.

Called Shawn back. Did not hear from him. Called again in the evening. Did not hear back.

Chat for about an hour getting the same (bad) results, repeated. Said I needed to talk to the Airport people.

iPhone 5S iOS Trouble: 34% to 0% in 2 mins

August 26th, 2016 - Comments Off on iPhone 5S iOS Trouble: 34% to 0% in 2 mins

iPhone battery or my iPhone 5s iOS is having trouble. I suspect it’s iOS.
Two nights ago after a day on iOS 9.2.1 of Low Power Mode, I shut off my iPhone 5s for the night with 34% battery remaining. When I turned it on in the morning, it started gathering data and shut down because the power was exhausted. I saw, in the many screens, a 10% warning, and the battery indicator went from 3% to 1% before the screen went blank. Argh.

Chat case: 100010877665.
Chat won’t work on Chrome for Windows.

Chat case: 100010881440
Chat won’t work on Explorer.

Off to try to get my Macbook Pro to boot…

One Last Disassembly: Get the Hard Drive on my iMac

June 20th, 2016 - Comments Off on One Last Disassembly: Get the Hard Drive on my iMac

Having failed at an inexpensive home fix, I’m going to disassemble my 2008 iMac one last time to pull out the hard drive. I’d swapped out the original for a 2.5″ SSHD (hybrid drive). This was before there were 3.5″ SSHDs.  I’ve put a new 3.5″ 2TB in my Dell desktop replacement for my iMac. The extra space will be nice.

With that done quickly, I now get to decide what I’ll do with a perfectly good iMac that has one repeatedly-failing component. Perhaps a performance in front of the Apple Store?

Defeated. iMac is Dead

June 20th, 2016 - Comments Off on Defeated. iMac is Dead

Today, I came back to the project. As much as I tried, I could not get past 1 LED diagnostic light on my 2008 iMac. My iMac is dead.

Final Attempt to Revive my iMac

I put new thermal paste (after having reflowed the GPU months ago) on the graphics assembly, installed it on the motherboard, put it all back together enough to see the diagnostic LEDs, but got no different results.

innards of a 2008 24" iMac

Attempting to fix the GPU

Resignation and Defeat: My iMac is Dead

I’ve done what I can and have given up hope on my iMac. Owning an iMac was as much hell as owning a Dell, perhaps worse. Maybe I’ll do a post-mortem in another post. There were lots of problems, and Apple has made iMacs are even more disposable now.

Disk Utility Inconsistencies: Yosemite on different hardware does not function consistently

March 26th, 2016 - Comments Off on Disk Utility Inconsistencies: Yosemite on different hardware does not function consistently

Disk Utility inconsistencies could not be explained.

On a 2008 17″ Macbook Pro and a 2013 Macbook Air, both with Yosemite, I had different results. The older hardware could not format/erase a disk while the newer hardware could. Apple agent agreed that it shouldn’t be different, but there it was.

Case # for Disk Utility Inconsistencies


iPhone Photos Are Not Saved

February 25th, 2016 - Comments Off on iPhone Photos Are Not Saved

Case number 1056308635 through chat.
Both with Camera and Camera+ my iPhone 5S stopped saving pictures. I would take photos or videos, and the experience of capturing the images was standard. Yet, when I went to look for the photo or video, it was not there.
I lost data, like what used to happen with Windows.
Turns out that simply restarting the phone fixed the issue of disappearing photos in my iPhone.
‘nuther lesson learned from this: Check Photos/Camera Roll frequently when taking a lot of pictures or important pictures.

GPU Replacement: Early 2008 24″ iMac

October 29th, 2015 - Comments Off on GPU Replacement: Early 2008 24″ iMac

I’ve documented the resources I used to repair my Early 2008 24″ iMac (iMac8,1, EMC 2211). I really need to do a GPU replacement, but I’m going to try some steps before that.

NVIDIA GeForce Fails, Again

The NVIDIA GeForce 8800 GS graphics card (GPU) failed again on this iMac. It doesn’t make sense to put the money into having the GPU professionally replaced given the age of the machine. The iMac is long in the tooth, but otherwise very functional.

Apple Store Not Helpful

In my quest for a GPU Replacement, I went to Apple Store, Portland, Oregon
Aug. 31, 2015 – Took into Apple Store. Vague diagnosis of either the motherboard or the graphics card. No recall on graphics card. No hardware test could be run, which I did not understand.

Waiting for Time and Focus

Since then I’ve been working, in my own slow way, to get this fixed, reading up and watching videos on the process. Mostly, the iMac has been sitting in its box waiting for summer to end and for me to have the time and focus to get it working.

GPU Replacement: Taking It On Myself

In the last week or so, I’ve had it apart, taking the tasks in chunks as time allows. I took out the NVIDIA GeForce 8800GS GPU and reflowed it. Putting it all back together, it didn’t work. I had one LED when I plugged it in, and it went to zero when I hit the power button.

Round Two

Round Two in getting a GPU replacement is more work with the same equipment: I’ll try turning the machine on without the graphics card, relying on the on-board GPU. If that doesn’t work, I’ll try re-reflowing the NVIDIA GPU.


Tried without the old GPU with the same results: One LED diagnostic when I plug it in, then zero when I hit the power button. 🙁 Not being able to fix this really has me down.


Fixing iMac: Resources for repairing a 24″ iMac

October 21st, 2015 - One Response


As I noted, my NVIDIA GeForce 8800 GS GPU has failed on my “Early 2008″ 24” iMac [iMac8,1 / EMC 2211]. I’m going to try to fixing my iMac. Below are some of the fixing iMac resources I used.

1. Reflow Existing Graphics Card

My first step is reflowing the existing graphics card. Reflowing is melting the existing solder in place. Since solder has become lead-free, it’s more brittle. If the solder cracks, simply melting it can create a new electrical connection. Needless to say, reflowing should be a last resort. You should know the graphics card is bad, and that you will be throwing it, or the whole computer, away otherwise. I’ve been warned that reflowing can ruin as often as it saves. Research online has revealed that this can be a relatively low-cost way to restore the GPU and any otherwise functioning computer.

  1. I bought a used toaster oven at a thrift store. I had to read just one warning about potential hazards from heating electronics to convince me that the $15 was worth it. I’ll use the soon-disposable toaster oven outside, thereby not contaminating myself nor my cooking oven.
  2. I got a little kit with (for me) the next level of computer repair equipment.
  3. I ordered heat paste.
  4. I looked at videos online to see what I was getting into.

2. Replacing NVIDIA GeForce 8800 GS Assembly with a New or Refurbished Assembly

Since this is a record and a log, I’m hoping I don’t have to take this step. Will expand if I do take this step, though I imagine it will be easy, having once already disassembled the iMac to remove the defective card.

Resources for Fixing an iMac

iMac 24″ Disassembly

iMac 24″ NVIDIA GeForce 8800 GS GPU Information


iMac Graphics Card Failed, Again

September 16th, 2015 - Comments Off on iMac Graphics Card Failed, Again

My early 2008 iMac is perfectly fine, except the graphics card has failed again. The ATI Radeon HD 2600 Pro graphics failed three times. I paid to have it replaced once.
So I asked Apple what’s different.
Case-939 389 471
No replacement program for chip. “Known good card.”
That answer for me is that I should expect the same turnover of hardware with Apple as with the likes of Lenovo or even Dell.

Screenshot of partial gibberish because GPU is failing