iPhone will not use iMessage

March 19th, 2014 - Comments Off

Case #: 590270166 Chatting with Michael in support on my iPhone. Tedious chatting with unclear communication on his part. Then, Apple pulled a trick. They asked me to restart my phone. It occurred to me that I should ask, but thought, that, since I bought into a closed system, it would just work. After all, I was chatting with Apple, in Apple Safari, and on an iPhone. They must know what they are talking about. Of course, when I restarted, the chat did not resume.

New case for voice call: 590170174

After 7 minutes, going to second level support. Jim D. 1 hour Gave him old iMessage case # from December, which is when I started getting overages in my texts from Verizon. My phone number was not registered with iMessage, but now it is. And my emails were not registered on my iphone, but now they are. Red message from December was because of my Apple Airport Extreme router. Router had turned off iMessage for phone. Getting error messages even when successfully sending and receiving iMessages. Verizon messaging is the problem. Suggested that I may well need to reset my iPhone, to which I say, “again?”

Jim called back. I confirmed that Cellular was on, that I normally get 4G, and that Roaming was Voice Only. When going in to Settings->General->About, Carrier is Verizon 16.0, but we discovered that the whole Carrier line disappears when touched. Will reappear by going to General then back to About.

3/20/14 877 203-0418 1160475 Jim/engineers have questions. Confirmed “You can be reached by iMessage at” 4 addresses.

Reported duplicate texts 1 SMS & 1 iMessage.

Sent a bunch of iPhone screen shots with times showing. Try holding the messages to the left (to reveal the time) while doing a screen shot (power button & home button).

3/21/14

Email instructions:

  1. Download and install iPhone Configuration Utility (iPCU) from http://support.apple.com/downloads/#iphone%20configuration%20utility .
  2. Launch IPCU.
  3. Connect the iOS device to the computer.
  4. Restart the iOS device.
  5. Click the device on the left hand side under Devices.
  6. Choose clear on the bottom left to clear the current logs.
  7. Reproduce the issue.
  8. Click “Save Console As” at the bottom (not File > Save As) and name this case number you’re working with.  Ensure you save this as a .txt file.

Needed to download the Mavericks version, which doesn’t allow these instructions to be followed.

Called and was disconnected from senior advisor.

Calling again. After 21 minutes, they determined that they can not help me. There’s a follow up with engineering. Have to wait until I have time Monday or later.

4/1/14

Called Jim, who called me back. No news from Cody, the engineer who has this as a project. “Difficult Issue”

4/3/14

Chris Watson, AppleCare
877-388-0879 Ext. 40291
chris2@apple.com

Call from Chris in Austin who has me install a program to start a log that will gather data about my messages. Everything still reverts to text messages even when it says it’s sending an iMessage.
Giving Verizon more money by sending text messages so that Apple can have a log of the problem.

More Adobe Hell

March 13th, 2014 - Comments Off

Got Premier Pro 3 installed. Went on to install CS4 Web Premium. Now Photoshop CS5 and InDesign CS5 won’t install. “Inconsistency in the installer database. Please restart your computer and install again.”

Adobe does not support CS5.

Instead of DVDs, they say to download it. But, at least for Photoshop, you can’t just download it. First, you have to start taking steps to downloading Adobe Photoshop Elements. That then avoids the download error for Adobe Photoshop CS5.

  1. http://www.adobe.com/downloads.html
  2. Click on (but don’t download)Photoshop Elements 12
  3. Go to http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
  4. Now you can successfully download Photoshop CS5.

[Later]

Downloaded version had the same problem: “Inconsistency in the installer database. Please restart your computer and install again.” Off to the forums.

 

Upgrading to Mavericks on my Macbook Pro

March 11th, 2014 - Comments Off

My Early 2008 17-inch Macbook Pro is dying. I’ve got 6GB of RAM, which I regularly max out. Long ago, I upgraded the HD to a Seagate Momentus XT 500GB hybrid drive to get the speed boost from the solid state. I’ve kept the OS on my MBPro at Snow Leopard (OSX 10.6.8) , but I’m at the point I can’t upgrade some software, immediately Lightroom to v.5 and 1Password to v.4. With the RAM compression and the few reports of older hardware not being bogged down by the new OS, I’m taking what I anticipate will be the final OS plunge (having skipped Lion and Mountain Lion) and upgrading to Mavericks (OSX 10.9). Aside from getting my Time Machine backups in good shape, I’m being forced to upgrade Parallels, though I swore to never give them money again. 

03/13/14

Troubleshooting Adobe Apps

Followed instructions here to delete caps database. Worked to install Photoshop CS5 from the DVD, but then got the same error installing InDesign CS5. Deleted caps database again, and was able to install InDesign CS5.

03/13/14

Troubleshooting Adobe Apps

Ug. Adobe Photoshop CS5 and Adobe InDesign CS5 will not install.

03/12/14

Installing Apps

Reinstalling all apps fresh

  • Chrome browser
  • Tor browser
  • Evernote
  • The Brain
  • Adobe Premier Pro CS3
  • Adobe CS4 Web Premium
  • Adobe Photoshop Lightroom 5

03/11/14 (later)

Reformat, Verify, Install OS, Restore

Reformatted my iMac hard drive – 9:40PM
Verify disk. All OK. - 9:40PM
Installing Mavericks, OSX 10.9.x. Because I took all these steps with my iMac, I have a boot volume on USB that I’m using. Holding Option key allows alternate boot volume.- Seems to be taking a long time. First post-install restart at 10:25.
Restoring only user data from Time Machine. First estimate: 5 hours & 17 mins to transfer my information from a Seagate Free Agent GoFlex Pro for Mac via Firewire 800.

03/11/14 (9:30PM)

Deactivated:

Photoshop CS5
InDesign CS5
CS4 Web Premium
Premier Pro CS3
Could not figure out how to deactivate Acrobat Pro 9 & Lightroom 3.
FinalDraft

03/11/14

Backed up my bookmarks. Have two Time Machine backups of laptop, “Early 2008″ Macbook Pro (pre-unibody, pre-Multi-Touch trackpad).

Upgrading to Mavericks for several reasons:

  1. So that my Macbook Pro can see my iMac (Late 2008, already on Mavericks) on the network. Snow Leopard to Mavericks doesn’t automatically work.
  2. So that I can install Adobe Photoshop Lightroom 5. (This is what started this whole process on both machines.)
  3. To breath a little more life in to my aging laptop. I’m doing a fresh install of the new OS after formatting the hard drive. Then I’ll do a fresh install of all my apps.
  4. To take advantage of Mavericks’ RAM compression. It’s been effective on my iMac, and 6GB on my laptop only goes so far.

Overview:

  • Check backups
  • Deactivate Adobe products
  • Deactivate FinalDraft
  • Format HD
  • Perform Disk Utilities on drive
  • Install Mavericks
  • Bring over user data
  • Install software

Upgrade to OSX 10.9.2 requires lots of logins

February 28th, 2014 - Comments Off

Upgraded to OSX 10.9.2. After the restart, which seemed like a normal software update, other than the restart, the OS asked for my standard account login,  Apple ID password, Facetime password, and something else in between. It was a bit unexpected and, given this was fixing a supposed big vulnerability with OSX, I was worried. So I called.

Case 582 266 449
Will check and do his update
Steve
877 388-0879 x51947

steveh@apple.com

Upgrade to OSX Mavericks Hobbles Skype

January 27th, 2014 - Comments Off

Case # 1232739340

The root of the problem is that Microsoft Skype is not backward compatible, even with software updates made during a week. Also, Jean F. with Microsoft Skype says that, “Recently, Mac [sic] is no longer supporting Microsoft products.”
Of course, Apple was of no use, saying that I should talk to the developer. [Case ID: 565045100]

Background: After more than a year of using Skype Premium to do multi-user video calls, it stopped working today. I think I’ve used Skype on Mavericks, but maybe not. Tons of time with less-than-competent Skype chat support resulted in wasted time, but nothing even approaching a solution. Glad I kept an older OS on my laptop.

To add insult to injury, when I asked for a refund from Skype for the non-productive day, they cancelled my whole subscription to Microsoft Skype Premium, thus hobbling me from troubleshooting it further. Google Hangouts?

I can still buy Mountain Lion, so that may be my solution that’s compatible with Lightroom 5 and Skype.

New Mavericks with Old Snow Leopard – Finder problems

January 24th, 2014 - Comments Off

Case ID 563780108 on chat.
When I upgraded my iMac to Mavericks, the iMac stopped showing up in Snow Leopard’s Finder on my MacBook Pro. The mapped folders failed to connect. The iMac ceased to exist.
The workaround is to connect to server using the local IP address shown in the Sharing panel in System Preferences on the iMac.
Still have to remap all my shared folders. Grr.

Maybe I should just upgrade to Mavericks now on the MBPro. If only I could find my Office for Mac DVD.

iPhone 5s Trouble

January 23rd, 2014 - Comments Off

Case ID 563211257
Random Restarts – Hardware replacement since I’ve done so many resets, including reset as new phone.
What fields in Contacts does iOS spotlight search? All, including Notes.
Suggestions location – apple.com/feedback

 

Meanwhile, Back at my MacBook Pro

December 27th, 2013 - Comments Off

While I’ve been trying to get my iPhone 5S setup and working, and preparing my iMac for its final upgrades, my MacBook Pro has been dead. It started by losing the wireless. I got various messages, but the one I could troubleshoot was that there was no airport card present. Before I could do that, I got one single-beep hardware failure, then the three-beep RAM failure indicator every time I tried to boot my MBPro. Of course, I was traveling. Simultaneous hardware problems sent up red flags that my MacBook Pro might be dying.

When I got home, I put the original RAM in, and it booted with no RAM error. It took me a few days to go through the process, but Crucial did an RMA and got me a 4GB stick of RAM. While that was going on, I got deep in to my MBPro. The top half came off so I could reseat the WiFi card. I thought of upgrading the WiFi to a/c, but put that on the back burner. In addition, the soft, felty, edge of the optical drive slot had come loose. If I could get a CD or DVD in there, it was hell getting it out. The optical disk would hit the felt and jump back into the drive. So, while the case was open, I trimmed it as closely as I could. I imagine the unibody construction fixed the design flaw that caused the misplacement in the first place.

While I was in there, I noticed another design flaw, which was evident from the outside. The front edge of the keyboard, near the latch release, could easily lift up. It does not present any functional or aesthetic issues. It just seemed odd. On the inside, I could see that three brackets designed to hold the top to the bottom had become unsoldered. Since the screws were inserted at an angle, there was no way I was going to be able to get them in the right place.

I’m writing this all up today because after all this and some other troubleshooting, it seems like my 17″ MacBook Pro (Early 2008) is back in business. I put the replaced RAM in, and I’m back to 6GB. This machine might be going to Mavericks too.

I also remembered what a difference it can make to run a hard drive through Disk Utility.

Asking around, it doesn’t seem there was ever very much market for the 17″ MacBook Pros, so it’s unlikely Apple will be coming out with them again. I would think that with all the thinning of other models that the weight on a 17″ would come down enough to eliminate that objection. At least I have more life in this one to wait a few more product cycles to see.

iMac’s Last Upgrades, including Mavericks

December 22nd, 2013 - Comments Off

My 24-inch, Early 2008, iMac is getting old in the tooth. I’ve got 6GB of RAM, which I regularly max out. I’ve upgraded the HD to a Seagate Momentus XT 750GB hybrid drive. (Didn’t need the space, just wanted the speed boost from the solid state aspect.) I’ve kept the OS on my iMac at Snow Leopard (OSX 10.6.8) , but I’m at the point I can’t upgrade other stuff, immediately Lightroom to 5 and 1Password to 4. With the RAM compression and the few reports of older hardware not being bogged down by the new OS, I’m taking what I anticipate will be the final OS plunge (having skipped Lion and Mountain Lion) and upgrading to Mavericks (OSX 10.9). Aside from getting my Time Machine backups in good shape, I’m being forced to upgrade Parallels, though I swore to never give them money again. With this Parallels upgrade, I’m going to ditch my Boot Camp partition since I never use it; that is to say, I never boot straight into Windows without running OSX.

iMac Upgrade Log

3/11/14

Upgrade to Mavericks has been worthwhile. The only downside was that Snow Leopard can’t see Mavericks on the network. Otherwise, the RAM compression is very useful, the interface nice. Don’t really notice many of the changes in Mavericks.

1/23/14

Installing Adobe products: what a headache.

Decided my best strategy was to install my mix of Adobe CSX products oldest first. I’ve had trouble in the past, and, in thinking through the possible repeat problems, decided this should be the easiest.

Today:

  1. Adobe Premier Pro CS3
  2. Adobe CS4 Web Premium
  3. Photoshop CS5
  4. InDesign CS5
  5. Lightroom 5

Let’s hope for the best. I asked at Adobe Forums. The only answer confirmed that this is likely the best sequence.

12/29/13

Realized that I should have backed up my Boot Camp partition only after I could not find my Windows XP CD/DVD. Windows 7 won’t install without. I found my Windows 98 CD, so maybe that will be my upgrade path. Ug.

12/28/13

Deactivated:

  • Photoshop CS5
  • InDesign CS5
  • CS4 Web Premium
  • Premier Pro CS3

Could not figure out how to deactivate Acrobat Pro 9 & Lightroom 3.

Hope all of that was not a mistake because Adobe has, since my activation, found another way to be an asshole corporation.

  1. Reformatted my iMac hard drive. One volume.
  2. Verify disk. All OK.
  3. Installing Mavericks, OSX 10.9.x
  4. Restoring from TimeMachine. First estimate: 45 hours to transfer my information from a Seagate GoFlex Home via ethernet.
  5. (Just remembered that I did not deactivate FinalDraft. Ug.)

12/23/13

Next Steps:

  1. Check backups
  2. Deactivate Adobe products
  3. Format hd
  4. Disk Utilities on drive
  5. Install Mavericks
  6. Bring over user data
  7. Install software.

12/22/13

Upgrade to Parallels 9. Went pretty smoothly and quickly. I forgot that I’ve got problems with Windows 7 on this machine. service.exe crashes upon launch, and I can’t get into Windows 7 at all. Another TM backup. The next step is the big one: Boot to the flash drive, use Disk Utilities on that flash drive to format the hard drive, bringing both volumes in to one volume, then installing Mavericks. It’s a little scary because my MBPro is so unreliable.

12/21/13

Lightroom 5 DVD arrives and can’t be installed. It’s time for Maverics, which I’ve been mulling, but not moving forward on because all my time has been spent trying to keep my MacBook Pro alive. Formatted one of my Time Machine drives and got a fresh backup overnight. Deleted larger files and organized other larger files, mostly photos and movies. Reviewed installed apps to remove what’s not needed. Ran Disk Utility. This alone feels like it gave my system some zip. Created a boot installer for Mavericks on a “flash” drive. I formatted and used an SD card in a reader since I don’t have any 8GB flash drives.

Troubleshooting iPhone 5S

December 14th, 2013 - Comments Off

Pioneer Place Apple

At the Pioneer Place Apple store.
Going to lose data if I fix this iPhone by using a nuclear option: restore and setup as new. I’ll lose all phone and text history data. My goal is to get LTE data speeds, and normal behavior.

Talking to them about returning new iPhone 5S.

http://www.iphone-sms.com/
http://www.hongkiat.com/blog/backup-iphone-sms/

Nuclear options

If works fine without data, then restore everything to see if it creates corruption.

However, given that Apple employee is getting the same, slow LTE speeds that I am, even a nuclear option will not help.

On the phone with Verizon to try to get out of contract. They are not budging even though they are delivering .17-.24Mbps as my LTE speeds.