Verizon: Call Waiting Doesn’t Always Work

December 17th, 2014 - No Responses

Verizon says that call waiting doesn’t always work on their network.

CDMA and GSM send a different signals, and sometimes it doesn’t work. Verizon says part of the responsibility is Apple’s. The voice network of CDMA. The other functions, like call forwarding, voicemail, are not set up to work all the time.  Verizon ticket #: NRB000007484367.




Verizon Texting Problem, Redux

December 17th, 2014 - No Responses

Dec. 1 texts didn’t go through. Seen on Dec. 3. From Verizon’s end, they don’t look any different. Putting in a network ticket, NRB000007484367.


Upgrade to Yosemite from Mavericks OSX 10.9 to 10.10

November 12th, 2014 - Comments Off

Surprise Upgrade to Yosemite OSX 10.10

When I upgraded my iMac and MBPro last year to Mavericks OSX 10.9, I thought it would be the last OS upgrade on my aging hardware. Turns out that Yosemite can also run on it, so I’m going to give it a try. Choosing to upgrade to Yosemite makes sense if I’ll see the same improvements that I got from Leopard to Snow Leopard.

I made a clean install (formatted hard drive) when I installed Mavericks, so I won’t do that when I upgrade to Yosemite. A clean install is always a good idea after a series of upgrades. Though I skipped Lion and Mountain Lion, I’d been having weird problems that were difficult to track down. A clean install can help those problems go away…only if they are related to the OS.

Early 2008 Macbook Pro

Right-away delay when I was ready to upgrade to Yosemite. Time Machine could not do an incremental backup on one of its external drives, so I had to format the drive. Now I have to do a full backup for safety. I have on-going backups on my network drive.

This Macbook Pro has been going downhill. It’s worst fault is wireless connectivity. If it’s on a jiggly table, it will start to have connectivity problems. I can move it, handle it in bed, etc., without losing connection, but vibration just kills it. The only way to successfully connect is to restart it. It’s a pain the ass.  Sometimes, I wish I’d bought one of the remaining 17″ MBPros when they were still in the Refurbished store. I’m guessing at this point, I’m going to have to get a 15″ MBPro. People say that having retina display makes the difference. I guess I’ll find out.

So there’s been a big delay in my part in making this upgrade. Been having iPhone issues that are more important.


Downloading and installing Mavericks: 5.16GB file. Windows is doing an update in the background while I download the file.

Installation seemed to go fine. Apple Mail sent a bunch of notifications about adding mail accounts. Hopefully my Mail trouble will go away.  Hate the Yosemite Finder icon’s smile. Used to be Mona Lisa mysterious. Now it’s a cheesy grin. The interwebs provide enough cheesy, and I can catch it when I want. This is always there in my Dock.

Now, to live with my upgrade to Yosemite for a while, before I update my early 2008 iMac.

11/24/11 Wireless Trouble in OSX Yosemite

I have on-going wireless trouble in OSX Yosemite, so much so that I’m having to keep an ethernet connection all the time I need to be online. Ug.

Early 2008 iMac

I’m actually excited to upgrade to Yosemite on this computer. Except for the failing hard drive problems, this iMac has been rock solid. Yes, the screen continues to have burn-in problems, but they don’t affect the functionality of the computer. Upgrading to 6GB of RAM gave it more life, as did adding a 750GB hybrid drive. However, truth be told, this machine has been long in the tooth for a while. I’ve half suspected the software. I don’t expect that this upgrade to Yosemite will fix much of that. I’m hoping that it will fix whatever is wrong with Apple Mail.




Verizon Texting Wonky on iPhone 5S

October 26th, 2014 - Comments Off

25 minutes with Verizon.

Others don’t always receive my texts.

Solution is new SIM card (to which I say HA!)


Apple Visual Voicemail Problems

October 26th, 2014 - Comments Off

Trouble with voicemail arriving hours after the call.
Verizon says that Apple Visual Voicemail is likely the problem. They had me power off.  Refreshed settings for the device.

“I don’t foresee it happening again.”

31 minutes

Earlier call = 23 minutes


AirPlay: Easy Connect, So-so Quality

September 1st, 2014 - Comments Off

Just had a chance to connect with AirPlay from my iPhone 5S to a 2nd generation Apple TV at a family member’s house. The hardest part was figuring out where to connect via AirPlay. I went on iOS to Music. No luck. I asked Siri to open iTunes, since Apple Online Support suggested it was in iTunes. A little digging outside of Apple’s site revealed that I have to do the upward swipe to get to the shortcut menu. There lives AirPlay. Connecting to one of their three possible connections was easy as selecting it.

Once connected, I found the quality fine, until it dropped out for a fraction of a second. Repeat. It’s an annoying way to listen to music.

iPhone iMessages coming from address, not Apple ID

August 22nd, 2014 - Comments Off

iMessage Problems

I started getting feedback that my iPhone messages were coming from, not whatever it used to come under. I think it changed when I signed up for a new email address. Apple automatically switched the default account. Ug.

This is after a few months of another problem with Messages.

case # 651612592
Started with chat with Ross, then a call, then to senior advisor, Mary.
Apple chat suggested it was a prank. I suggested it was an Apple prank.
My Apple ID is not that email address.
Troubleshooting iMessage settings.

Waiting for iMessage to activate. Can take a while.

Call back when iMessage activates.
877 416-4271 x63606

Called back. Left message and sent email.

She called back! Further testing revealed that it’s working. The downside? Everyone with the wrong ID will continue to get the wrong ID until they delete the thread. Ug.


iPhone will not use iMessage

March 19th, 2014 - Comments Off

Case #: 590270166 Chatting with Michael in support on my iPhone. Tedious chatting with unclear communication on his part. Then, Apple pulled a trick. They asked me to restart my phone. It occurred to me that I should ask, but thought, that, since I bought into a closed system, it would just work. After all, I was chatting with Apple, in Apple Safari, and on an iPhone. They must know what they are talking about. Of course, when I restarted, the chat did not resume.

New case for voice call: 590170174

After 7 minutes, going to second level support. Jim D. 1 hour Gave him old iMessage case # from December, which is when I started getting overages in my texts from Verizon. My phone number was not registered with iMessage, but now it is. And my emails were not registered on my iphone, but now they are. Red message from December was because of my Apple Airport Extreme router. Router had turned off iMessage for phone. Getting error messages even when successfully sending and receiving iMessages. Verizon messaging is the problem. Suggested that I may well need to reset my iPhone, to which I say, “again?”

Jim called back. I confirmed that Cellular was on, that I normally get 4G, and that Roaming was Voice Only. When going in to Settings->General->About, Carrier is Verizon 16.0, but we discovered that the whole Carrier line disappears when touched. Will reappear by going to General then back to About.

3/20/14 877 203-0418 1160475 Jim/engineers have questions. Confirmed “You can be reached by iMessage at” 4 addresses.

Reported duplicate texts 1 SMS & 1 iMessage.

Sent a bunch of iPhone screen shots with times showing. Try holding the messages to the left (to reveal the time) while doing a screen shot (power button & home button).


Email instructions:

  1. Download and install iPhone Configuration Utility (iPCU) from .
  2. Launch IPCU.
  3. Connect the iOS device to the computer.
  4. Restart the iOS device.
  5. Click the device on the left hand side under Devices.
  6. Choose clear on the bottom left to clear the current logs.
  7. Reproduce the issue.
  8. Click “Save Console As” at the bottom (not File > Save As) and name this case number you’re working with.  Ensure you save this as a .txt file.

Needed to download the Mavericks version, which doesn’t allow these instructions to be followed.

Called and was disconnected from senior advisor.

Calling again. After 21 minutes, they determined that they can not help me. There’s a follow up with engineering. Have to wait until I have time Monday or later.


Called Jim, who called me back. No news from Cody, the engineer who has this as a project. “Difficult Issue”


Chris Watson, AppleCare
877-388-0879 Ext. 40291

Call from Chris in Austin who has me install a program to start a log that will gather data about my messages. Everything still reverts to text messages even when it says it’s sending an iMessage.
Giving Verizon more money by sending text messages so that Apple can have a log of the problem.

More Adobe Hell

March 13th, 2014 - Comments Off

Got Premier Pro 3 installed. Went on to install CS4 Web Premium. Now Photoshop CS5 and InDesign CS5 won’t install. “Inconsistency in the installer database. Please restart your computer and install again.”

Adobe does not support CS5.

Instead of DVDs, they say to download it. But, at least for Photoshop, you can’t just download it. First, you have to start taking steps to downloading Adobe Photoshop Elements. That then avoids the download error for Adobe Photoshop CS5.

  2. Click on (but don’t download)Photoshop Elements 12
  3. Go to
  4. Now you can successfully download Photoshop CS5.


Downloaded version had the same problem: “Inconsistency in the installer database. Please restart your computer and install again.” Off to the forums.


Upgrading to Mavericks on my Macbook Pro

March 11th, 2014 - Comments Off

My Early 2008 17-inch Macbook Pro is dying. I’ve got 6GB of RAM, which I regularly max out. Long ago, I upgraded the HD to a Seagate Momentus XT 500GB hybrid drive to get the speed boost from the solid state. I’ve kept the OS on my MBPro at Snow Leopard (OSX 10.6.8) , but I’m at the point I can’t upgrade some software, immediately Lightroom to v.5 and 1Password to v.4. With the RAM compression and the few reports of older hardware not being bogged down by the new OS, I’m taking what I anticipate will be the final OS plunge (having skipped Lion and Mountain Lion) and upgrading to Mavericks (OSX 10.9). Aside from getting my Time Machine backups in good shape, I’m being forced to upgrade Parallels, though I swore to never give them money again. 


Troubleshooting Adobe Apps

Followed instructions here to delete caps database. Worked to install Photoshop CS5 from the DVD, but then got the same error installing InDesign CS5. Deleted caps database again, and was able to install InDesign CS5.


Troubleshooting Adobe Apps

Ug. Adobe Photoshop CS5 and Adobe InDesign CS5 will not install.


Installing Apps

Reinstalling all apps fresh

  • Chrome browser
  • Tor browser
  • Evernote
  • The Brain
  • Adobe Premier Pro CS3
  • Adobe CS4 Web Premium
  • Adobe Photoshop Lightroom 5

03/11/14 (later)

Reformat, Verify, Install OS, Restore

Reformatted my iMac hard drive – 9:40PM
Verify disk. All OK. – 9:40PM
Installing Mavericks, OSX 10.9.x. Because I took all these steps with my iMac, I have a boot volume on USB that I’m using. Holding Option key allows alternate boot volume.- Seems to be taking a long time. First post-install restart at 10:25.
Restoring only user data from Time Machine. First estimate: 5 hours & 17 mins to transfer my information from a Seagate Free Agent GoFlex Pro for Mac via Firewire 800.

03/11/14 (9:30PM)


Photoshop CS5
InDesign CS5
CS4 Web Premium
Premier Pro CS3
Could not figure out how to deactivate Acrobat Pro 9 & Lightroom 3.


Backed up my bookmarks. Have two Time Machine backups of laptop, “Early 2008″ Macbook Pro (pre-unibody, pre-Multi-Touch trackpad).

Upgrading to Mavericks for several reasons:

  1. So that my Macbook Pro can see my iMac (Late 2008, already on Mavericks) on the network. Snow Leopard to Mavericks doesn’t automatically work.
  2. So that I can install Adobe Photoshop Lightroom 5. (This is what started this whole process on both machines.)
  3. To breath a little more life in to my aging laptop. I’m doing a fresh install of the new OS after formatting the hard drive. Then I’ll do a fresh install of all my apps.
  4. To take advantage of Mavericks’ RAM compression. It’s been effective on my iMac, and 6GB on my laptop only goes so far.


  • Check backups
  • Deactivate Adobe products
  • Deactivate FinalDraft
  • Format HD
  • Perform Disk Utilities on drive
  • Install Mavericks
  • Bring over user data
  • Install software