Case # 150 926 250
Try this: Reset PRAM, take volume to zero (not mute) and restart. See if that stops it.
Apple says this is a feature, not a bug. They need it for troubleshooting.
May be related to Parallels upgrade, but I can’t think why.
iTunes in XP lost my library.
Voice system got me to an iPod specialist. Transferred
Case #: 149-467-088
Walden
Had to explain it all again.
Transferring to Nate with iPhone
37 minutes
Just restarting Windows fixed the problem. The only things different:
No idea why it worked. Apple didn’t know either, but it’s fixed. Final step was to re-point to the music folder on the external hd.
Upgraded MBPro to Parallels 5. Did standard updates during install. Many settings did not come through.
[30 mins on phone to get two email addresses merged to one account.]
888 811-2489
Parallels Support Code: 858406
Hung up after 1 hr & 3 mins of hold time.
Later that day: 2 hrs & 25 mins of hold time. Hung up.
Issues:
Can’t see OSX main hard drive
Documents folder not right (My Docs not mapped to Docs)
Connect to OSX SSL
Cut and paste is Windows keyboard pattern, not OSX
Snow Leopard froze last night. Had to hit power button. Force Quit application opened, but showed no applications open, when there were many.
Call Apple in the morning, after they opened. Sent me an email and said that I shouldn’t have so many applications open.
From: http://docs.info.apple.com/article.html?path=Mac/10.6/en/cdb_frzs.html
Stop a process
Command (⌘)-period (.)
Open the Force Quit Applications window so you can force an application to quit
Command (⌘)-Option-Escape
Force the computer to shut down
Hold down the Power button.
Quit all applications and restart
Command (⌘)-Control-Media Eject key (⏏)
Case # 144 759 836
->Harley
40 minutes
There’s an intermittent mechanical clunk when clicking the corded Apple Mighty Mouse.
Have to take it in to an Apple store to get it diagnosed. They want to make sure I didn’t break it. In the meantime it’s the holidays and I’m getting ready to travel for a month. I think I’ll break out my 10-year old Microsoft mouse, which works just fine, and take that on my trip.
Decided on swapping out the mouse. I had to give my credit card. Will be sent to Pennsylvania.
Case #144 310 850
22 mins
I was creating an email that included a bulleted list. The first bullet was fine. Couldn’t get any other bullets to show up. If I tried to bullet the next line, Apple Mail created an indented bullet on the line below the line I was trying to bullet.
I miss the days of WP5.1’s reveal code functionality. It allowed me to see what what wrong and fix it. Here, Apple tells me I have a weird quirk.
To fix, I went to the indented bullet that I did not want and reduced its indent, then moved the text that was supposed to be on that line.
Wanted to set up AirTunes (again), but AirPort Utility is not detecting the AirPort Express. And Apple is closed.
Case ID: 142479600 from online system.
I did a little troubleshooting myself. Here are Apple’s lame and incomplete instructions: http://www.apple.com/airportexpress/setup.html
You can’t set up the router wirelessly. It has to have a wired connection for AirPort Utility to see it. Pretty fundamental step that Apple has conveniently forgotten in its Easy Setup instructions for AirTunes.
Jordan -> Sara
Case #: 142 305 405
Sara 877 388-0879 x86603
Tom=Expert
55 minutes
iTunes music and library are fine in OSX. When the XP version of iTunes upgraded, I lost the connection to my library and music. (Did I ever have it?)
My goal is one library and set of music file on my external hard drive. Their immediate solutions was to import the library in to my Windows version. I told them that I thought that would mean that any changes in Windows would not show up on the hard drive, since the Windows library is local to the machine. It’s finished it’s import process and now it’s determining the playback information.
Someone will call me back.
iTunes is not cross-platform compatible
Case #141 664 700
John ->
Chad
877 416-4271 x2864
cmason@apple.com
58 minutes unresolved
Wanted to use Home Sharing. Wouldn’t work. No progress AT ALL in nearly an hour on the phone. Will research and get back to me. Another problem pointing the router, IMHO
Called back.
10 mins.
Restart both machines. See if it works.
M-F
10:30AM EST – 1PM; 5PM EST-8:30 EST
Parallels 4 changes:
Configuration|Features|Shared Applications|Mac OS X Applications: uncheck Share Mac OS X apps with Windows.
Configuration|Features|Shared Folders: Define shared folders
Increased Memory from 512MB to 916MB
USB – Don’t use unpowered UBS hub
iTunes
If covers don’t show up, do it manually.
Supposedly set up Back to my Mac.