March 25th, 2012 - Comments Off
To fix hot spot -
On iOS5
Settings->General->Reset->Reset Network Settings
Then *228, then 1.
This brought back network after turning on hot spot.
—
Later the same evening, couldn’t connect to Personal Hotspot again. Verizon Levels 1&2 to Apple senior support. Verizon had me do everything I did this morning again, and asked me the same questions over and over.
Going to force me to upgrade to 5.1.
James
Case #: 301 613 127
877 388-0879 x41359
–Called back
Express router is the problem. Go to Apple store.
Categorised in fail, iPhone 4, Non-Apple, Resolved, tech support, this should work, Verizon
March 12th, 2012 - Comments Off
Shirley
Case #297639938
Worried that the next iOS update will further slow down my iPhone 4.
“Don’t have to upgrade.”
Next issue: Google contacts not syncing
-turn off and back on. Will not delete contacts.
Joel – Sr Advisor
What a mess.
Having to delete all contacts from phone. Will lose data. Changing from iCloud, iPhont/iTunes, and Exchange syncing to only Exchange syncing of Contacts on my iPhone.
Last step: gMail contacts as base. Find iCloud vcard backup, bring in to gMail, dedupe. Next find Address Book back up/data and add gMail, dedupe.
Categorised in fail, iPhone 4, tech support, Unresolved
February 28th, 2012 - Comments Off
After a while, I lose my WiFi connection from my Apple Macbook Pro to the Apple Airport Express, or, seemingly, to the Internet. The only solution is a restart.
- 1. My first troubleshooting, which never works once I’ve lost connection, is to turn off the Airport. It does not work because then I am not able to turn the Airport back on. Either in the top menu icon or in Network Preferences, the command to turn it on is unresponsive. It just doesn’t work. It stays off.
If I restart, then turn Airport off then on, it does work.
- It may be related to my GoFlex Home, but I can’t see how. It seems to happen while TimeMachine is running and I try to run iTunes (which has its library and music on the GF Home). Still testing this out.
- I renewed DHCP leases.
- I performed a reset of PRAM
- I did a no-power reset
Apple wants $49 to help me with this, and searching Apple’s support site is, as always, useless.
Categorised in As bad as a PC, fail, MBPro 2.5GHz, OS X, tech support, this should work, Unresolved
February 9th, 2012 - Comments Off
Syncing with Google Calendar has stopped.
Case 289028313
Entry Level: 40 minute: Waste of time – poor communication skills, didn’t know how to do anything other than check the same thing repeatedly.
Sr. Level: 20 mins with level 2. Disconnected. Did not call back.
Call Back
Sr. Level: Tina 877 388-0879 x50084
12 minutes and asked me to hang up with the promise of calling me back. Call me back.
Going to escalate. She’s going to get back to me by 2PM PT tomorrow.
—
2/28/12: Did not get back to me.
3/6/12: I called back. Tier 1 transferred me to Tier 1 with the wrong case number. Hold time, talking to two people and getting to tier 2: 11 mins
2nd level: Robert Rodriguez Robert Rodriguez <robertr@apple.com>
Going through same check as before.
Reverify device needs to happen. It’s not Apple’s problem, so I get to lose data.
Fixed photo syncing problem. Use Image Capture to launch AutoImporter.
https://accounts.google.com/DisplayUnlockCaptcha
Went to the above URL and reverified my gMail account on the iPhone. Things started to sync. Amazing.
Categorised in fail, iPhone 4, Resolved, tech support, this should work
February 7th, 2012 - Comments Off
Seagate case #: 210 4387
800 732-4283
Always having to re-select drive volume with library
Frequently having to log back in to the volume
Problems with playback.
2/28/12 Callback 15 min hold
Courtney -> Transfer to different department
Jeff:
3/7: Had trouble connecting with the new base. Tech support let me know that Apple’s update to iTunes 10. made it stop working with the GoFlex Home. The problem was not the network card in the base. It was incompatibility. I’m returning the replacement base and power cord. Seagate will refund the advance replacement fee.
Case # 2300-453
Categorised in fail, MBPro 2.5GHz, Non-Apple, tech support, this should work, Unresolved
January 28th, 2012 - Comments Off
Case 285702817
I recall buying Apple Care for my Verizon iPhone on my initial purchase. I am on my 4th replacement, and discovered with this replacement that “I didn’t have Apple Care.” Huge amounts of time and frustration with Verizon yesterday (who denied that I had Apple Care) was differentiated with Apple this morning.
They had a professional who, with the right information, confirmed that I did have Apple Care and transferred it to my current phone.
Categorised in apple store, iPhone 4, Resolved, tech support, Verizon
January 27th, 2012 - Comments Off
AutoImporter hangs about 50% of the time.
285 415 981 Jerrod – Sr Advisor
Had to repeat everything I put in to the system to generate the support call.
Deleted caches. Need to wait until I can restart to resume troubleshooting.
Categorised in fail, iPhone 4, tech support, this should work, Unresolved
January 26th, 2012 - Comments Off
I can’t hear anything holding it up to my ear.
Verizon Case # 209 82 10085 Luisa
70 minutes, three people.
Have to Reset: Erase All Content and Settings
iPhone is backing up to iCloud, which strips out some of my data, and gMail, which has the most data.
Also backed up using iTunes feature, however that didn’t work. After I’d reset my phone (data gone), I went to restore from iTunes and the last backup there was from November.
Restoring from iCloud.
Now, a half-hour after Verizon said they’d call me back, they have not. Now they called back. I’m going to bed.
—–
Next morning: didn’t work. No change.
If I don’t want the chance of being charged $299, I have to take it in
Categorised in fail, iPhone 4, tech support, this should work, Verizon
November 10th, 2011 - Comments Off
Case: 261061289
Kevin: 877 388-0879 x38050 if replacement device needed.
Upgraded my iPhone 4 to iOS5. It’s too slow, so I wanted to go back to iOS4. It can’t be done according to Apple because it’s their policy.
Kevin: It’s in the iTunes agreement that you can’t go back.
They are trying to blame it on the Applications. App developers update their software to be compatible with the current version. That’s such bullshit being a reason that I can’t roll back. When I said, “What if I didn’t have any apps?” he said that it’s Apple’s policy.
My device got slower with iOS5, so I wanted to go back to iOS4. It can’t be done. Apple traps you in to an upgrade. I think that’s to force a hardware upgrade. Fail on Apple’s part because it will force a hardware upgrade to something else.
“This shouldn’t be happening. iOS5 should make your iPhone4 zippier.” “This is the first time I’ve heard of anyone wanting to go back to iOS4.”
—
Updating 5.0.1 to see if that fixes speed problem.
Computer backup is in the same place as my iTunes library.
—
Apparently, others have had this problem and the courts say that Apple gets to be an asshole.
Categorised in fail, iPhone 4, misleading marketing, tech support, this should work
November 8th, 2011 - Comments Off
http://www.appleinsider.com/articles/11/11/08/apple_notifies_faulty_magsafe_owners_of_class_action_settlement.html
Categorised in Apple Info, As bad as a PC, fail, MBPro 2.5GHz, this should work