Switching to a Mac

Case 285702817
I recall buying Apple Care for my Verizon iPhone on my initial purchase. I am on my 4th replacement, and discovered with this replacement that “I didn’t have Apple Care.” Huge amounts of time and frustration with Verizon yesterday (who denied that I had Apple Care) was differentiated with Apple this morning.
They had a professional who, with the right information, confirmed that I did have Apple Care and transferred it to my current phone.

AutoImporter hangs about 50% of the time.

285 415 981 Jerrod – Sr Advisor

Had to repeat everything I put in to the system to generate the support call.

Deleted caches. Need to wait until I can restart to resume troubleshooting.

I can’t hear anything holding it up to my ear.
Verizon Case # 209 82 10085 Luisa

70 minutes, three people.

Have to Reset: Erase All Content and Settings

iPhone is backing up to iCloud, which strips out some of my data, and gMail, which has the most data.

Also backed up using iTunes feature, however that didn’t work. After I’d reset my phone (data gone), I went to restore from iTunes and the last backup there was from November.

Restoring from iCloud.

Now, a half-hour after Verizon said they’d call me back, they have not. Now they called back. I’m going to bed.

—–

Next morning: didn’t work. No change.

If I don’t want the chance of being charged $299, I have to take it in

Case: 261061289
Kevin: 877 388-0879 x38050 if replacement device needed.
Upgraded my iPhone 4 to iOS5. It’s too slow, so I wanted to go back to iOS4. It can’t be done according to Apple because it’s their policy.
Kevin: It’s in the iTunes agreement that you can’t go back.
They are trying to blame it on the Applications. App developers update their software to be compatible with the current version. That’s such bullshit being a reason that I can’t roll back. When I said, “What if I didn’t have any apps?” he said that it’s Apple’s policy.

My device got slower with iOS5, so I wanted to go back to iOS4. It can’t be done. Apple traps you in to an upgrade. I think that’s to force a hardware upgrade. Fail on Apple’s part because it will force a hardware upgrade to something else.
“This shouldn’t be happening. iOS5 should make your iPhone4 zippier.” “This is the first time I’ve heard of anyone wanting to go back to iOS4.”
—
Updating 5.0.1 to see if that fixes speed problem.
Computer backup is in the same place as my iTunes library.
—
Apparently, others have had this problem and the courts say that Apple gets to be an asshole.

http://www.appleinsider.com/articles/11/11/08/apple_notifies_faulty_magsafe_owners_of_class_action_settlement.html

My Apple Care is coming to an end, so I’m addressing an issue that’s gotten progressively worse: Screen burn in.
256694729
Paul
Dispatch Request – D544-66610 to replace screen.
877 416-4271 x2546

800 732-4283
Case#: 185 0469
Initial connection problems.
45 minutes.
Got it up and working….for a while.
Connected without VPN and then started VPN.
Tech assured me that VPN would not affect connectivity.
–
Second call
Laptop is still running initial TM backup
Desktop tanked initial TM backup again
This tech assured me that VPN is the problem.

case # 235 195 418
Had an appointment in my calendar inbox. When I went to that day, I could not open any calendar events.
2hr & 10 mins.

Did all this stuff, but could not reproduce because the exact circumstances were not present.
–
7/28
Christopher
Problems with phone.
Almost had me wipe out data since yesterday by telling me I should stop the sync.
Senior advisor – Robert Rodriguez
robertr@apple.com
877 416-4271 x2316
Christopher directed me in steps that overwrote yesterday’s backup. Ug.
Ran out of time.
—
Brian to Amy, second level 50 mins
Forced me to change my passcode.
Ship your phone to your IT department, have them do the fix.
Amy will provide internal feedback to the woman who created this mess.

—
Verizon Tech:
Will put in a customer complaint, “Voice of Customer.”

Me: Is there anything proprietary about the Serial ATA cables in the iMac that would prevent me from using the hard drive of my choice in either the primary or secondary slots? Can I use the hard drive of my choice in either position in an iMac purchased after June 2011?

Apple: As far as if the cables are proprietary, we would not have access to that information as our positioning is that we dont’ do upgrades after the fact of purchase.

Me: So you can’t answer my question?

Apple: I wish I could help but unfortunately I don’t have an answer to that question.

Me: Who would have an answer to that question? Don’t you work for Apple? Who would know Apple’s products better than Apple?

Apple: You can try our AppleCare phone support. The number for AppleCare is 800-275-2273. They are open from 9am – 9pm, 7 days a week, EST.

Me: Just to clarify: You just said that Apple does not do upgrades after purchase. Can you confirm?

Apple: Yes I have already confirmed this for the iMacs.

227269272
iMac support 10 mins
Couldn’t help. Transfer me.

Airport Extreme help
to second-level support: Robert
Article #: HT1449
42 minutes. no solution